New digital camera didn't arrive
12-May-2008
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New digital camera didn't arrive

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Just before the New Year I ordered a new digital camera from Pixmania.  They claimed it was in stock and for a small extra cost they would guarantee delivery within 24-48 hours.  Great I thought as I was going on holiday in a little over a week's time.

Digital camera ordered at Pixmania, DHL delivery problems

5 days later the memory stick is delivered but not the camera.  Really helpful!  After an absolute age, I finally got through to a customer services advisor who claimed that my new digital camera was sat in their warehouse in Paris.  Furthermore, they had no idea why it hadn’t been shipped to me.

A couple of days later I decided to call again, only to speak to some other clueless individual and hear the same old story!  At this point I decided to cancel my order and went and bought a new camera on the high street instead.

Here’s the bit that really annoyed me.  Whilst on holiday I received a message from a work colleague to say that DHL had tried to deliver a package (the new digital camera perhaps?), 5 days after I cancelled it!  Fortunately they refused to accept it, and I assumed that by the time I returned from holiday, my money would have been refunded.

That was now over a month ago and I'm still trying to get my money back.  DHL appear to have completely lost the package, which should have been returned to Pixmania by now anyway.  The customer people at Pixmania just didn't seem to care about the trouble they have caused me and are totally unwilling to sort out this mess.

I feel that I have been lied to consistently by them and would warn everyone out there to do some research before shopping with this company and others like them.

By: ACH


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Pixmania were fine, but now they are not. They are terrible. Don't use them. Order and collect-in-branch at Jessops gives you full peace of mid - haggle on the price up to 10%.

Play.com are still great - use them.

Amazon - well, wach their prices!!!
*soft southerner  14-Dec-2007 21:55

 
I tried to buy a homing-pigeon from someone on the internet.

The moment I got it and let it out of the box it flew away back home again. What a rip-off.
*Pigeon fancier  04-Sep-2007 17:05

 
You buy things from the net you take your chances in return of a cheaper priced identical product.
If you've had a bad experience people are happy to dis a company but if they've had a good one who bothers to write on the 'The Weekly Pat-on-the-back for Good Service' website?
*On the fence  04-Sep-2007 16:42

 
I have had a dreadful experience with Pixmania too - I'd advise everybody to avoid them, they are more dreadful than I can begin to describe.
*romahouse  26-Jan-2007 19:30

 
I ordered a case of wine from an independent retailer (one man band working from his front room probably) and was told it would be delivered within 10days. Over a month later I still haven't heard anything and he won't return my phonecalls or emails. Is this a matter for the police or trading standards?
*Naffed Off  02-Sep-2006 13:14

 
I ordered at TV from Pixmania three months ago and I still haven't received it. DHL tried to deliver a couple of times, and then told me that it had been returned to the sender. But now Pixmania are saying that they have no record whatsoever of my order.
*Barry  25-Jul-2006 16:32

 
I purchased a Panasonic DN7 Digital Camera from Pixmania about 5 weeks ago as a package with an extra Battery.SD card and a case.when they arrived they had sent a battery for a DN5(differant shape).I returned the item and would you belive I got the same one back.In the meantime Pixmania emailed me with special offers for the DN7 and it showed the correct battery,after endless phone calls and emails I am still waiting for the correct one to be sent even though I have returned the second battery.And no offer of compensation for inconveriece and phone calls
*bruce burrows  25-May-2006 19:15

 
What kind of digital camera was it? You didn't say when you wrote this gripe. I know people who have used pixmania and not had any problems. Perhaps it was just a one off.
*Jock  20-Feb-2006 01:56


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