Loading

Getting no good advice from chemist staff

I've just come back from the local chemist and I'm a little less than impressed with the service in there.  I'm sure it's not the same everywhere, but I always seem to pick the worst ones.

All I needed was some something to relieve the pain from some rather nasty mosquito bites that I acquired.  I had a fair number of them and they itched like hell.  Now I know that this isn't the sort of thing you go to the doctor with and there's nothing worse than a hypochondriac, so this is why I thought it would be a good idea to go down to the local chemist and ask for advice.  It's not rocket science and I would have thought that they would probably know what works and what doesn't.

Not the case though, instead of a helpful and fairly knowledgeable assistant, I was faced with someone that clearly would have been better suited to a job behind some supermarket checkout.  I didn't need highly trained expert advice and I wasn't expecting to talk to someone with a medical background.  I thought I could at least count on the fact that they would know a little bit about the products they were selling though and be able to offer some basic advice.

Drugs/pills on a table I felt I was just an inconvenience to her ...

This woman clearly didn't give a damn whether or not I got what I required and I felt as if I was just an inconvenience to her.  When I enquired about what was good to treat the bites and which works best, I was just pointed at an array of products all claiming to do the same thing. No advice, no suggestions, just pick something and off you go.

I think at the very least counter staff in a chemist shop should be trained and given some basic knowledge of the products they have on sale.  A little guidance and at the very least good interpersonal skills would go a long way.

And another thing, why is it the only person who can make up a prescription goes off to lunch between twelve and two?  It's almost like they know that is the only time you can get out of work.

Share on Google Plus

Comments from visitors

Post a comment

Hello!

Comments have been temporarily disabled whilst The Weekly Gripe website is being moved to a new platform. This process may take a few days and you will need to register on the new site to post comments. Look forward to seeing you back again soon!

Best Regards
Kenny (Site Admin)

Page: 1 2 3 4
Sort:

I am a counter assistant, I have been for about a year and a half now. And I work on a Saturday...But I am not ill qualified as many people think Saturday workers are. I have taken a course specific to being a counter assistant and making sure that our customers are satisfied with the service that has been provided. Whoever served you was an incompintant fool and shouldn't have been allowed to work at a pharmacy. If she felt she wasn't able give the best advice she should have referred you to the pharmacist who would have been able to help you.

-3

 Vote for this commentVote against this commentClick to rate Report This Report

Saturday girl - 29-Jan-12 21:16

all pharmacy counter assistants should be npa trained.

-5

 Vote for this commentVote against this commentClick to rate Report This Report

debs - 3-Feb-11 14:38

So your assumption is that people who sit at supermarket checkouts are dumb. How enlightening.

-12

 Vote for this commentVote against this commentClick to rate Report This Report

Joe - 15-Nov-10 15:04

...so you should know that diamorphine's full name is (3,6)diACETYLmorphine, being a fully trained pharmacist. 2 extra acetyl groups is not the same thing as tacking on a whole extra morphine molecule

0

 Vote for this commentVote against this commentClick to rate Report This Report

Paracelsus - 5-Sep-10 09:08

Pharmacists have no obligation to sell medicines to anyone if in their opinion it would be inappropriate to do so. Every year a couple of pharmacists get struck off for making inappropriate sales. Furthermore, since earlier this year we've had to exercise much closer restrictions of sales of codeine-containing analgesics such as Syndol because of the potential for addiction; codeine is not particularly active but in the body is converted into morphine; and heroin (diamorphine) is essentially two morphine molecules stuck together. So yes, codeine is equally as addictive as morphine or heroin. All codeine-containing products are now required to have a warning on the box about the risk of addiction with more than infrequent, short term use. If you're needing to use Syndol daily, maybe you have got chronic daily headache from analgesic overuse and need to see your GP?
And yes, am a pharmacist and have been for 7 years after I completed my five years of training.

-13

 Vote for this commentVote against this commentClick to rate Report This Report

Mr Pharmacist - 26-Aug-10 07:59

counter assistant, I do not think it is at all reasonable to compare syndol or nightnurse to substances such as heroin, crack or methamphetamine. Suppose a counter assistant refused a sale of syndol or nightnurse to me because they thought I was an "addict"? (it has happened)
how do I know that he or she herself is as pure as the driven snow? he or she could be using any kind of substance, legal or illeagal for all I know.

-32

 Vote for this commentVote against this commentClick to rate Report This Report

Mr Hicks - 14-May-10 22:16

mr hicks, firstly syndol is not a over the counter medication is a pharmacy medication, which does make a difference, and secondly addictions to syndol and/or night nurse and such are as much of a addiction as illegal drugs, a addiction is a addiction whether its legal to buy the product or not.

-9

 Vote for this commentVote against this commentClick to rate Report This Report

counter assistant - 14-May-10 21:15

in response to a comment on this page, I would like to add there are many questions and information a pharmacy assistance needs to ask, and if they have any suspicion on if the drug is being abused they are allowed to refer you to the pharmacist who can get a better view on the situation and use his/her judgement on whether to sell that product or not. if a drug is being miss used pharmacy's are not obliged to sell you them.

+11

 Vote for this commentVote against this commentClick to rate Report This Report

a counter assistant. - 14-May-10 21:10

im sorry you had such a bad experience although I can reassure you that most pharmacies aren't like that and the health care assistants are usually trained and very helpful.

-11

 Vote for this commentVote against this commentClick to rate Report This Report

Lixie - 14-May-10 21:00

some people are just down right rude wether u help them or not,its a spoonful of manners what they need.

-10

 Vote for this commentVote against this commentClick to rate Report This Report

not always right - 13-May-10 14:22

ste, a pharmacy assistant has the legal obligation to ask two questions to a person wishing to purchase an over the counter product like syndol, the first is, is this medicine for yourself? and the second is have you used this medication before? if the customer answers yes to both questions the counter assistant or pharmacist has a legal obligation to sell the product. Also when talking about addiction ste, I think you need to differentiate between simple things like syndol or nightnurse and REAL addictive drugs such as heroin or morphine.

-27

 Vote for this commentVote against this commentClick to rate Report This Report

Mr Hicks - 17-Mar-10 21:29

I work in a pharmacy for asda and we are trained and give adivce to the products we sell, for the lady complaing about the sleeping pills. If u buy them regually you will not beallowed them. They are for tempory use, if you have a sleep problem, you should be seeing the doctor. Sales of sleeping tablets are sold behind a pharmacy counter as you can become addictive to them this is why you would of been refused this sale. Asking nicely will not change the fact you have had them alot or recently. A sale once a month is enough if that for temp use, with out a perscription.

-4

 Vote for this commentVote against this commentClick to rate Report This Report

ste - 26-Feb-10 14:35

Has anybody else been refused an over the counter medicine out there?

I take a couple of syndols every night, it gets me off to sleep nicely. However on a number of occasions including this morning I have actually been refused, despite asking politely and having the money. I think this is totally outrageous. The syndol company want to sell me their product and I wish to buy their product. It is not fair on the workers of the syndol company (based in oldham) that pharmacy workers block the sale of their product. The law should be that if a person wishes to buy an over the counter product he should be sold that product !

-6

 Vote for this commentVote against this commentClick to rate Report This Report

Mr Hicks - 18-Feb-10 21:11

I can sympathise with your comments, but having just started work as a complete novice in a pharmacy, I have to say that I have had a bit of a shock with how much I need to learn about selling over the counter products. Although I am sure I'm doing a better job than the assistant you are talking about!

-19

 Vote for this commentVote against this commentClick to rate Report This Report

louie - 15-Feb-10 21:17

shutup u soft get if it was that easy why didnt you directly ask for something instead of asking questions. yes it may of been easy but obviously they didnt like the look of you

-8

 Vote for this commentVote against this commentClick to rate Report This Report

louise - 17-Jan-10 20:48

I am a trained counter assistant at SUPERDRUG and have worked there for 4 yrs. Prior to that I have also worked at Boots and Lloyds. Firstly I would have suggested an antihistamine to reduce the itching. Piriton is good but can make you drowsy. My favourite in the non-drowsy department is Benadryl (in the blue box not the orange one). Secondly to rub on the actual site, Anthisan which is a topical anti-histamine. Histamine is a chemical the body produces in reaction to a bite or nettle sting (hence "anti-histamine"). This chemical is what gives you the itching. On point number 2, as we work in a busy City centre, our pharmacist has a half-hour break at 2pm so that we can be as helpful as possible. Some of us are well trained, next time pick us!

-1

 Vote for this commentVote against this commentClick to rate Report This Report

Rosemary88 - 5-Dec-09 19:37

real pharmacist; I hope you don't work in a chemist near me! With your standard of literacy I'd be a bit worried about getting the correct dose of the correct drugs!

-5

 Vote for this commentVote against this commentClick to rate Report This Report

grumpyoldwoman - 3-Sep-09 16:54

hey us pharmacist need to eat as well...why should we have the inconvenience of taking lunch very early...or starving ourselves untill after two....just to please you!!!!!!!!!

-10

 Vote for this commentVote against this commentClick to rate Report This Report

real pharmacist - 3-Sep-09 16:28

You don't say what day you went into the pharmacy but I'm guessing from your experience it was a saturday. I worked in a pharmacy for 4 years and I can assure you all that permanent staff are set on full training courses which teaches them the ins and outs of medication on the shelves, and this is ongoing as new proiducts come in. Unfortunately, the courses cost money and therefore saturday or part-time staff aren't always offered this course due to lack of funds.

-15

 Vote for this commentVote against this commentClick to rate Report This Report

Mallory - 29-May-09 15:42

A pharmacist needs a break like everyone else. So if you can't get your medication at lunch, just be thankful that when the pharmacist returns refreshed from lunch they are less likely to make a mistake which may kill you, than if they have worked for 10 hours solid. We don't just count tablets out!!!!

-12

 Vote for this commentVote against this commentClick to rate Report This Report

pharm - 29-May-09 12:13

Page: 1 2 3 4
Sort:

Close

Enter email to receive updates:RSS Feed

Twitter