Pharmacy counter staff useless
14-March-2010
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Pharmacy counter staff useless

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I’ve just come back from the local pharmacy and I’m a little less than impressed with the service in there.  I’m sure it’s not the same everywhere, but I always seem to pick the worst ones.

All I needed was some something to relieve the pain from some rather nasty mosquito bites that I acquired.  I had a fair number of them and they itched like hell.  Now I know that this isn’t the sort of thing you go to the doctor with and there’s nothing worse than a hypochondriac, so this is why I thought it would be a good idea to go down to the local chemist and ask for advice.  It’s not rocket science and I would have thought that they would probably know what works and what doesn’t.

Drugs, dispensing chemist, pharmacy, drugstore

Not the case though, instead of a helpful and fairly knowledgeable pharmacy assistant, I was faced with some dumb bimbo that clearly would have been better suited to a job behind some supermarket checkout.  I didn’t need highly trained expert advice and I wasn’t expecting to talk to someone with a medical background.  I thought I could at least count on the fact that they would know a little bit about the products they were selling though and be able to offer some basic advice.

This woman clearly didn’t give a damn whether or not I got what I required and I suspect I was just an inconvenience to her.  When enquired about what was best to treat the bites and which works best, I was just pointed at an array of products all claiming to do the same thing. No advice, no suggestions, just pick something and off you go.

I think at the very least counter staff in a chemist shop should be trained and given some basic knowledge of the drugs and products they sell.  A little guidance and at the very least good interpersonal skills would go a long way.

And another thing, why is it the only person who can make up a prescription goes off to lunch between twelve and two?  It's almost like they know that is the only time you can get out of work.


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I work in a pharmacy for asda and we are trained and give adivce to the products we sell, for the lady complaing about the sleeping pills. If u buy them regually you will not beallowed them. They are for tempory use, if you have a sleep problem, you should be seeing the doctor. Sales of sleeping tablets are sold behind a pharmacy counter as you can become addictive to them this is why you would of been refused this sale. Asking nicely will not change the fact you have had them alot or recently. A sale once a month is enough if that for temp use, with out a perscription.
*ste  26-Feb-2010 14:35

 
Has anybody else been refused an over the counter medicine out there?

I take a couple of syndols every night, it gets me off to sleep nicely. However on a number of occasions including this morning I have actually been refused, despite asking politely and having the money. I think this is totally outrageous. The syndol company want to sell me their product and I wish to buy their product. It is not fair on the workers of the syndol company (based in oldham) that pharmacy workers block the sale of their product. The law should be that if a person wishes to buy an over the counter product he should be sold that product !
*Mr Hicks  18-Feb-2010 21:11

 
I can sympathise with your comments, but having just started work as a complete novice in a pharmacy, I have to say that I have had a bit of a shock with how much I need to learn about selling over the counter products. Although I am sure I'm doing a better job than the assistant you are talking about!
*louie  15-Feb-2010 21:17

 
shutup u soft get if it was that easy why didnt you directly ask for something instead of asking questions. yes it may of been easy but obviously they didnt like the look of you
*louise  17-Jan-2010 20:48

 
I am a trained counter assistant at SUPERDRUG and have worked there for 4 yrs. Prior to that I have also worked at Boots and Lloyds. Firstly I would have suggested an antihistamine to reduce the itching. Piriton is good but can make you drowsy. My favourite in the non-drowsy department is Benadryl (in the blue box not the orange one). Secondly to rub on the actual site, Anthisan which is a topical anti-histamine. Histamine is a chemical the body produces in reaction to a bite or nettle sting (hence "anti-histamine"). This chemical is what gives you the itching. On point number 2, as we work in a busy City centre, our pharmacist has a half-hour break at 2pm so that we can be as helpful as possible. Some of us are well trained, next time pick us!
*Rosemary88  05-Dec-2009 19:37

 
real pharmacist; I hope you don't work in a chemist near me! With your standard of literacy I'd be a bit worried about getting the correct dose of the correct drugs!
*grumpyoldwoman  03-Sep-2009 16:54

 
hey us pharmacist need to eat as well...why should we have the inconvenience of taking lunch very early...or starving ourselves untill after two....just to please you!!!!!!!!!
*real pharmacist  03-Sep-2009 16:28

 
You don't say what day you went into the pharmacy but I'm guessing from your experience it was a saturday. I worked in a pharmacy for 4 years and I can assure you all that permanent staff are set on full training courses which teaches them the ins and outs of medication on the shelves, and this is ongoing as new proiducts come in. Unfortunately, the courses cost money and therefore saturday or part-time staff aren't always offered this course due to lack of funds.
*Mallory  29-May-2009 15:42

 
A pharmacist needs a break like everyone else. So if you can't get your medication at lunch, just be thankful that when the pharmacist returns refreshed from lunch they are less likely to make a mistake which may kill you, than if they have worked for 10 hours solid. We don't just count tablets out!!!!
*pharm  29-May-2009 12:13

 
I have to agree with Red on the choice of words used by the person airing their gripe. Ok to gripe but to slag off people and say the word Bimbo and as much as say check out operators are idiots, is wrong totally wrong
*Chris  22-Apr-2009 17:55

 
Most Pharmacies in this country are third world institutions, selling perfumes, hair dyes, and other non-essential goods. Why should you expect someone on minimum wage to know anything?
*Inspector  27-Mar-2009 14:30

 
PRESCRIPTION CHARGES! I know that there are many people like me who have a condition which needs medication for life. I am 57yrs old and I have osteoporosis which limits employment opportunities. I am not working and don't claim benefits. My husband is 63 so he gets free prescriptions but I have to pay for 3 items per prescription which costs £20 + every few weeks. If I lived in Scotland or Wales I wouldn't have to pay. How unfair is that?
*Dee  27-Mar-2009 13:00


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