TV home shopping network

I am beginning to think that all cameras and similar stuff sold by the 'BID.TV' group is just another place to shift the kind of gear flogged by 'Del Boy' on the cheap. Why? because when you try to get the thing to work something is invariably wrong with it.

I bought my first digital camera from the BID group, particularly because they said I could get an hour of video on it. Great, I thought, and promptly bought it. When the camera arrived and I tried to take video footage I got about 8 minutes before the card was full. Now if the BID group had stuck a 1Gig card into the camera instead of 64K it might have taken an hour of video. A 1Gig card, by the way, cost me another £40. So not a cheap camera then. I should have listened the first time but I suppose I gave them the benefit of doubt for a one- of 'untruth'.

Recently my wife bought a digital video/camera from the BID group as a present for our daughter. The camera on it worked perfectly. It could take pictures and it could take video - marvellous. Next was to download the images of her precious new born son onto the computer... ...and that is where the problem was. Apparently the computer could not find a suitable 'driver' to allow the computer and the camera to recognise each other. So she now has camera stills and video she can do nothing with. Also she cannot turn the clock back to take video footage of her newborn son just a day or two old.

This episode has destroyed my confidence that the BID group had re electronic goods. I spent hours rummaging around the internet for the missing driver. One I did find was written in Chinese so I could not be certain if I was downloading a driver or just a recipe for chicken chowmein. So unless you have a guarantee that your digital camera will work, will do exactly as it was described, and will interface with your PC/ operating system or you get a full refund, my advice is not to trust anything that the BID group sells.

I am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!
April 24-Feb-2007 10:51



Know what you mean Bid-up tv sent me the wrong size curtains, turned out that they never had the right sized ones anyway, they were auctioning the wrong size, dopes.
Their customer service was absolute rubbish when I complained.
eileen dover 23-Dec-2005 11:57



Send a letter DON'T phone.Explain your problem briefly,then Give them 7-10 working days to refund the money.Also give your loacal trading standards a ring to log your complaint.They will also give you further advice.You could put a note on your letter that you have done this,and quote "Sale of goods Act"
Del 21-Oct-2005 05:07



I personally have never had any trouble with the home shopping network, haven't used it in a while though. By the way, that's an excellent digital camera.

am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!

I am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!

Know what you mean Bid-up tv sent me the wrong size curtains, turned out that they never had the right sized ones anyway, they were auctioning the wrong size, dopes.
Their customer service was absolute rubbish when I complained.

Send a letter DON'T phone.Explain your problem briefly,then Give them 7-10 working days to refund the money.Also give your loacal trading standards a ring to log your complaint.They will also give you further advice.You could put a note on your letter that you have done this,and quote "Sale of goods Act"

I personally have never had any trouble with the home shopping network, haven't used it in a while though. By the way, that's an excellent digital camera.