Call centre outsourced to India

You're kidding aren't you? The Indians and Chinese are taking your work away. Are you prepared to work for 50p an hour or even less? Can you raise a family on that? The employers are employing effectively blackleg ununionised labour when they outsource jobs and services overseas. These people have zero employment rights. They have no pension rights, little health and safety rights etc etc.. By letting them take your work away you are making the next generations here unemployed.

We should not think I am from UK and I am from India. We have to join our hand to avoid job cuts in the world. Can we?

Singh, you talk economic crud, like all your fellow workers. The reason Indian workers are cheap is because your nation is grossly over-populated. Your people are making babies all the time. The more of you there are the cheaper you become. The top-echelon of 1% in your country is living off the backs of 99% living in gross poverty. You are a nation of slumdogs living in squalour, with beggars, vagabonds, thuggi everywhere. I know I have been there. Life is miserable, awful for 100s of millions.

Further when employed you are not paying for things that we have to here: no pensions, no health care, nothing. You are not playing the economic game on a level playing field. I would hate to be Indian, knowing some cheaper worker in the sub-continent is going to sooner or later stab me in the back. Bangalore has had its day: work is moving elsewhere.

I really respect the emotions across UK about outsourcing being bad as it takes away the jobs and all. But the fact of the matter is that UK companies cannot afford to do without outsourcing. In UK , today the ratio of working age population to non-working dependant population is 4:1 which will worsen to 2:1 in the next 40 years.This essentially means that either UK has got to import labour from other countries or has to outsource jobs to low cost destinations in order to remain competitive. Of course, everyone would agree to the fact that its better to have a UK company grow by going for outsourcing and in turn creating more jobs in homeland than go bankrupt in a bid to save jobs for its citizens.

who is dis asshole , calling our xtremely talented labour force ,"a some cheap foreign labour "

I find overseas outsourcing to be the scourge of modern society. From an economic / employment perspecitve, it really is something of a slap in the face to local British workers who would be more than capable of doing a job serving British customers in a British call centre, if given half a chance. In these days of worsening recession, it seems more insulting than ever that the biggest British companies are snubbing British jobseekers in favour of cheap Indian labour. Britain is finished.

Calls from India have become more frequent since the econony downturn. It is very annoying especially to the hard of hearing & elderly. Cold calling whether it be by phone or at the door should be stopped.

Hello Terri from Indiana. Chief Punkahwallah Rajakrishnapanjandrum here from Bangalore, desparately trying to do the needful. We all hate American customers here as none of them seem to be able to speak Kannad properly. None of them realise that when they want to talk to us it's half-past 11 at night. Do you think we're paid overtime, get pensions, have any kind of social health care or get paid unemployment pay? No way José! or should I say no way Ganesh! We are nothing but cheap call centre fodder and We know it. We consequently don't give a damn about our jobs. We would rather be watching or playing cricket.

Right now I am waiting for my good wife to send me my midnight tiffin! Instead of overpopulating the world and India with babies tonight, the cheap labour of the future, I am having to work very chastely.

My gripe is when you call almost any technical company...like Dell, Belkin, HP and such....you get someone from India asking for your visa credit card number.

We need to keep our jobs at home. The unemployment rate is climbing daily and comapnies also need to hire real humans to answer their phones instead of computers telling you.."your wait time is 40 minutes" Your call is very important to us" NOT!

Companies, Wake you...We human beings want to talk to humans and we also want to have a job. Hire real people. Hire locally and hire living breathing people!

Why isn't the military control and security of Afghanistan outsourced to India and its army? That would save this country a whole bunch of money.

I personally think its a disgrace the amount of so called customer care being outsourced to India or indeed any country. It's especially gaulling when its done by supposedly British companies with the word "British" in their company name. BT being a prime example.

I read this article with some amusement, not all companies have outsourced to India. I run an outsourcing company in Bulgaria, where my staff not only speak better english than I do, but 2 or 3 other major European languages.

In addition cost is not the only driver, but customer service is just as important. It is the ultimate competitive advantage a company can have. Just to reinforce this point, not only are we cheaper than in the uk but my company has helped one of our major clients to head the league for the best customer service for their service in "Which" Magazine.