Call centre outsourced to India

I agree with Ethan. Proper training should be done for better result.

Yeah it happens, but we cannot blame the people who are answering our calls, I think if the companies want to outsource their work to any other company located overseas they should also provide them the training so that they must be aware about our culture and the accent we speak.

Dear Simon,
I sympathise as I have had exactly this kind of behaviour from Capital One. Even on the occasions you phone THEM, you get precisely nowhere. It's obvious that their call centre is based somewhere in Asia. Before people post criticisms about 'racism' etc. the fact is that they are abusive and don't really know what they are talking about. They are also very aggressive. The whole practice stinks.

Dear Sir

I have had 4 calls today from Sky. All from a male with an Indian "Call centre" accent.

The 1st a sales call this morning, I said no thank you, please don't call.

The 2nd this afternoon about 16:00, My wife took it and repeated what I said, said we were on TPS and not to call again, then put the phone down.

The 3rd Was the same person who phoned and immediately launched into an abusive attack using the F word to my wife. My wife responded.

The 4th I took the call, again, an immediate abusive attack using the F word and stating what your operative would do to my wife and her mother, my mother etc. I repeated "Who is this" all I got was more abuse including threat . Eventually I said, the call would be recorded and he would be losing his job. Eventually I put the phone down.

I have called the police about this series of abusive phone calls and they have recorded it as a crime. I have identified Sky as the caller. They have suggested calling Consumer protection, I am waiting for a callback.

I am on TPS. My number is 016xx 8xxxxx you will no doubt be able to identify this employee, almost certainly you will have recordings. The time was 16:00 through to 16:15 UK time, 12th November.

I trust that this will be dealt with as seriously as it deserves. It was a cold call, it was abusive and threatening.

Bukowski - thanks for that reply...gave me a laugh. I'm so glad it's not just me. I'm normally such a polite, boring old sod but everyone's got their limits....

Fedupinwales,
Don't blame you. Every company seems to c***p on about 'customer service' these days but doesn't actually deliver it. Recently I got so frustrated at the lack of anything being done I told the person to F*** off and I too put the phone down. I'm not proud of this.

Just tried to sort out a problem with my credit card. The call went to India and I had so much difficulty understanding the lady on the phone. She kept asking different security questions (4 in all) and I'm not sure I want someone in another country knowing all this stuff. I was changing a password on the online account but it was so difficult and she was quite impatient. She keep saying to me "Don't get confused, it's not that one - don't get confused." like she was telling off a small child.

In the end, I called her a patronising cow and hung up. I'm sure I'm going to get a complaint but I'm just sick of spending ages trying to sort out a small problem...

ORANGE PAY AS YOU GO - CUSTOMER SERVICE = PATHETIC SERVICE

I have spoken to 17 different people in 7 days. 4 of them were called George, 2 Mary's, 2 Mark's..etc etc and when I asked to speak to 1 of them I was told that there are 30 of them based in the office....C'mon!! ...BUT WHAT A COINCIDENCE !
What Crap!
I now obtain their extension numbers and asked for them direct but all of them are scripted in what they say as this is how they have been trained so not their fault but very annoying
Phrases "I promise you" .."I will resolve this" ..."Don't Worry" .....Dam annoying as 7 days later still not resolved and I think I have spoken to everyone in the call centre for ORANGE!

Orange's moto is - "We Pride Ourselves on Excellent Customer Service".........but it should have been extended to ...."BUT not to Pay as you Go Customers! because you dont spend as much money as Contracted Users"

Next time you call ask them for their real name.....so instead of a household name they give you...tell them that you are making a note ..and if they say they cant call them LIARS....and as a representative from the company they are not supposed to LIE.

6 Years I have been with Orange - and I get treated like this.
Still awaiting for my Refund to go on....

I even tried the UK office and they advsied me to speak to Customer Services.....BASED IN INDIA........ahhhhhhhhhhhhhh !! Nobody in the UK office wants to take ownership
I WILL NOT RECOMMEND ANYONE TO ORANGE AS POOR CUSTOMER SERVICE....and the funniest thing is they are a Communications company!! - ...... Pathetic!

Hallooo Britann! Bangaloorrrre here. 4pm localtime. That's coming up to elevenses for you!

We looove U Britannic people, velly much. You give us sooooo many jobs. Cpme playyyyyy cricket with us on the villlllaaage greeeeen.

We love soooooo muccchhhh outsourcingggg!, but ourrrrr fellowwwwwww Indians in Uttar Pradesh take our work tooooooooo.

Quite a few hospitals NHS Trusts in the UK are now outsourcing their accounts payable to India. delaying payment time even more

Even today I ended up talking to a pakistani on the phone at a call center, It was like little brittain, what you say? what you say? what you say?, and I like to pride myself by not being racial at all, but are these companys doing this deliberately? all the unemployment we have got as well.

I'm sorry I read this and had to reply...

@anti-frustrated, the pakistani accent is one of the most undesirable and annoying accents I can think of.

If I ever call a company and that accent comes on the phone I usually give a big sigh and hangup... I would rather wait another 30 mins on hold than talk to an accent like that.